How It Works

Live help from Technical Support Reps! How it works...
Here's how to get live computer help right on your desktop:

1. Give us a call at the support number on this page and tell us the problem.
2. Your support rep will request your permission to share your screen, mouse and keyboard.
3. Your support rep will give you a 7-digit code to enter in the box.
4. The screen-sharing plug-in automatically downloads onto your computer once you accept your browser’s security warning.
5. Your support rep helps you directly on your computer, as if he or she were sitting right next to you.
6. How? The screen-sharing plug-in lets your support rep see your computer screen, share your mouse and keyboard and draw on your screen using the special Whiteboard feature.

System and network requirment

For a support representative to view a customer’s desktop, the customer should meet these requirements:

• 28.8Kbps or greater connection, 56K recommended
• Recommend ability to make direct outgoing TCP connections, or availability of a SOCKS server or an HTTP proxy
• Required Pentium-class PC running Windows 95, 98, 2000, Me, NT 4.0 or XP