Technical support

1. Give us a call at the support number on this page and tell us the problem.
2. Your support rep will request your permission to share your screen, mouse and keyboard.
3. Your support rep will give you a 7-digit code to enter in the box.
4. The screen-sharing plug-in automatically downloads onto your computer once you accept your browser’s security warning.
5. Your support rep helps you directly on your computer, as if he or she were sitting right next to you.
6. How? The screen-sharing plug-in lets your support rep see your computer screen, share your mouse and keyboard and draw on your screen using the special Whiteboard feature.